Hi I’m Troy Eggins from Trojan TechGroup and hopefully today I’ll be able to help you save yourself some time, money and frustration when it comes to phone line installation.
Check out my video below to find out more!
Trojan TechGroup is here to help if you need to get a phone line connected, so please don’t hesitate to give us a call on 1300 303 506 to discuss your situation!
Here’s the transcript for the video if you want to follow along!
Hi, I’m Troy from Trojan Tech group and I’m here today to help you understand better how you can save time, money and frustration when you’re trying to get your phone line or Internet service connected into your building through a service provider like TelStrap or Optics or a similar Telco. We often hear a lot of frustration and pain that customers do with when they have to do with these service providers. So hopefully today, we can give you a few tips on how you save yourself that time, money and frustration. Let’s go and have a look.
And here we are. This is a fairly average room in a building where all the incoming phone and internet services are brought in. You see these rooms are usually in a basement or a carpark and this is what we call, this room here is what we call the NDF.
So what you can see back there is a shocking amount of cables that we need to work with. And one of these cables here potentially is your internet service or your phone service. Now you can see by looking at this, it’s like finding a needle in a haystack. But there is something you can do that can help everybody save time, money and frustration and get the service connected for you a whole lot quicker without other problems that’s usually encountered traditionally with telcos.
So, here’s what you can do to help you. When you request a service, new line, internet connection, what you can do is ask your service provider when they tag the service, to put a tag like this which identified your name and your number. And here’s the key.
So, what you wanna do is ask them to show you so that you can show us when they’ve tagged it. Remember, if we need to go through all these cables back here, then it’s even potentially going to cost you a lot more than it should or you need to get the service provider to come back and tag it which is going to cost you a lot more time and money. Remember this is like finding a needle in a haystack if it hasn’t been tagged. What you can also do is when they tag it, get them to show you and you can write your company name on the tag. So when we come back, it’s really easy for us to find. That’s going to save everybody a lot of time and money.
Now, often what will happen with the tag is that the service provider’s technician will come out or they’ll say it’s being tagged when it actually hasn’t. So again, just if you can, try him to get to show you in the NDF and so you’re clear that you can see that is has been tagged. It’s a good idea to ask for this when you log the service so that they’re aware that when they come out that they need to do this for you. Just remember that unlike our technicians, many technicians haven’t actually trained the talk properly. They might brunt, point and then come back to the man-cave and you can’t find them. So make sure you request this at the time you request the service. Hopefully this has been helpful. Hopefully, a simple thing like this allows you to organise a service much more efficiently and you can just get on with what you need to do rather than waste your time dealing with telcos. Thank you.