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FAQs about Trojan TechGroupTrojan TechGroup – CCTV Installation | Data Cabling | Fibre Optic Cabling

FAQs

Who is Trojan TechGroup?

 

 

Here at Trojan TechGroup we are electricians by trade and we specialise in data and communication, networks and design. Our business was founded back in 1995 by Troy Eggins who saw a gap in the trades industry. At the time a good attitude towards service was rare and for Troy that just didn’t cut it! As such, a customer service based trade was built.

 

At Trojan TechGroup everything we do revolves around you. We seek the full story so that we can best solve your problem and ensure you are fully satisfied.

 
 
 

What services do Trojan TechGroup provide?

 

 

We provide design and installation solutions tailored to your needs in the following areas:

 

Emergency and Exit lighting, Audio-Visual, Data centres, General Power and Lighting, Office Fitouts, Electrical Maintenance and Repairs, CCTV Installation, Fibre optic cabling, Energy Management and Access Control.

 

If you’d like to book any of this services, please don’t hesitate to give us a call on 1300 303 506.

 
 
 

Where is Trojan TechGroup and what locations do you service?

 

 

Trojan TechGroup is based in North Sydney. We have access to over 120 technicians Australia wide allowing us to provide reliable service throughout all capital cities and many regional areas.

 

If you’re unsure about whether we service give us a call anyway, because it’s highly likely we’ll be able to help.

 
 
 

What should I expect when working with Trojan TechGroup?

 

 

Here at Trojan TechGroup, we like to think of ourselves as being different from your average electricians. We ensure that all project proposals are explained in full without industry jargon to help you understand what you’re paying for. We always take the time to listen to your needs so we can design solution that suits.

 

We also have a “No Surprises” guarantee so that you can be sure you won’t incur any unexpected costs along the way. Our technicians always test and label everything so that you can have confidence knowing it will work first time. Unlike many tradesmen we also clean up after ourselves so you aren’t left with an unnecessary mess!

 

First of all, you’ll be provided with plenty of help and technical advice during the planning stages, and once the job has started, you’ll always be kept in the loop every step of the way! I’d also like to add that we understand your time is important – so don’t worry, we won’t keep you waiting on the day.

 
 
 

What do you charge and what does the price include?

 

 

Our proposals are exclusive of GST and vary depending on how many hours are required to do the job, where are you located and what parts are required. Our hourly labour rate is fully inclusive of callout fees and we don’t charge extra for arbitrary expenses such as tools and toll fares.

 

At Trojan TechGroup we pride ourselves on giving you an honest and upfront quote and sticking to it. We guarantee that your final invoiced amount will match your original proposal. You can read all about the guarantee by clicking on the no surprises guarantee badge on the website.

 

In general, it’s best to give us a call, so we can discuss your problem and tailor a price that best suits your needs and budget.

 
 
 

Do you do residential as well as commercial?

 

 

Although our speciality is in commercial work, we also service residential properties mostly in North Sydney area. On top of that, our commercial customers often require residential work, because they’re already familiar with our reliable service.

 

So regardless where you are located or the type of work you require, Trojan TechGroup is here for you.

 
 
 

Do you offer emergency and same day services?

 

 

Our standard hours are 7am to 5pm. However, no matter what time of the day it is, you will always have a person answering the Trojan TechGroup phone. We can usually accommodate emergency call outs and same day services provided we have a technician available.

 

However, if you require us outside of standard hours, there may be an additional cost incurred.

 
 
 

I have a busy office, and we can’t afford to be disconnected while an electrician is around, do you offer after hours services?

 

 

Trojan TechGroup offers the flexibility of completing your electrical work out of office hours. We have provided both night and weekend services for clients since day one.

 

Obviously, this type of work requires a little bit of planning, especially if it’s a larger scale project, so it’s best to give us a call in advance to book in your after hours electrical work.